TEAMCO · Member information
Cancellation & refund policy
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For help with a coffee order, speak to the TEAMCO coffee desk with your order number and a description of the issue. For a counter purchase without an account, provide the purchase date, items and receipt or other proof of purchase.
Requesting cancellation or a change
Contact staff as soon as possible, preferably before preparation starts. The member website does not currently provide a cancellation button. Staff check the order's status and confirm whether a cancellation or change can be made. Sending a request alone does not cancel the order.
Change-of-mind requests for correctly supplied prepared food and drinks are assessed according to preparation status and the circumstances. This does not limit remedies for defective, unsafe, incorrect or misdescribed goods.
Incorrect, defective or unsafe products
Tell the coffee desk promptly if the product is incorrect, defective, unsafe or materially different from what was ordered. Stop consuming a product you believe is unsafe. Provide the order or receipt details and, if available, a photo or the remaining product to help staff investigate. No blanket “No Return, No Exchange” rule applies to valid statutory claims.
Staff will assess the facts and arrange the appropriate replacement, refund or other remedy required by Philippine consumer law. The outcome depends on the issue and your applicable rights.
Refunds and salary-tab corrections
Staff confirm the approved amount and how it will be returned or credited. For a salary-tab order, the correction may reduce the outstanding balance. If a tab has already been settled, ask the cooperative office to reconcile the payment and arrange the appropriate correction; a software restriction does not remove your legal rights.
Refunds are not automatically sent by the website. Timing depends on verification and the payment channel; ask staff for the expected completion date and confirmation. Do not share passwords, one-time codes or full payment-card details to request a refund.
Unresolved requests
Ask for your concern to be recorded and escalated through Contact & complaints. This policy preserves the remedies available under the Consumer Act of the Philippines and other applicable laws.